Shipping Policy

Thank you for shopping with Zoystyle. We are committed to processing and delivering your orders safely and efficiently. This Shipping Policy explains our order processing, estimated delivery times, shipping charges, tracking, and delivery procedures.

Order Processing

Orders are generally processed within 1–3 business days after the order and payment are successfully confirmed.

Orders are processed from Monday to Saturday, excluding Sundays and public holidays.

During festive seasons, promotional events, sales, or periods of high order volume, order processing may take additional time.

Shipping Coverage

We currently ship to serviceable locations across India.

Delivery availability may depend on the customer's PIN code and the service coverage of our shipping and logistics partners.

Estimated Delivery Time

Estimated delivery times after order processing are:

  • Metro Cities: 3–5 Business Days
  • Other Cities & Towns: 4–7 Business Days
  • Remote or Limited-Service Areas: 5–10 Business Days

These delivery timelines are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping destination, courier operations, public holidays, weather conditions, and other circumstances.

Shipping Charges

Shipping charges, if applicable, are displayed during checkout before the customer completes the order.

Shipping charges may depend on:

  • Delivery Location
  • Order Value
  • Product or Package Details
  • Available Shipping Method

Eligible orders or promotional offers may qualify for Free Shipping. Any applicable free shipping offer will be displayed on the website or during checkout.

Order Tracking

Once your order has been dispatched, tracking information may be sent to your registered email address or mobile number.

Tracking updates may include:

  • Tracking Number
  • Courier Information
  • Shipment Status
  • Estimated Delivery Information

Tracking information may take some time to update after the shipment is handed over to the courier partner.

Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances including:

  • Courier or logistics delays
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • High shipment volumes
  • Incorrect or incomplete delivery information
  • Remote location service limitations
  • Events beyond our reasonable control

We will make reasonable efforts to assist customers with shipment-related concerns.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully verify your:

  • Full Name
  • Mobile Number
  • House or Building Details
  • Street or Locality
  • City
  • State
  • PIN Code

If an order cannot be delivered due to incorrect, incomplete, or outdated information provided by the customer, additional shipping or reshipping charges may apply.

Failed Delivery Attempts

Courier partners may attempt to contact the customer before or during delivery.

If delivery is unsuccessful because the customer is unavailable, unreachable, or refuses the shipment, the package may be returned to us.

Reshipping may be subject to additional shipping charges.

Lost or Damaged Shipments

If your order appears to be lost in transit or arrives with visible shipping damage, please contact us as soon as possible.

For damaged shipments, please contact us within 48 hours of delivery and provide:

  • Order Number
  • Description of the Issue
  • Clear Photos of the Product
  • Clear Photos of the Packaging

Our customer support team will review the information and work to provide an appropriate resolution in accordance with our applicable policies.

Order Changes and Cancellations

If you need to request a shipping address change or order cancellation, please contact us as soon as possible.

We cannot guarantee that changes or cancellations can be completed after an order has been processed or dispatched.

Once an order has been shipped, applicable return and refund terms will be governed by our Refund & Return Policy.

Contact Us

For questions regarding shipping, tracking, or delivery, please contact us:

Zoystyle

Owner: Sneha Sharma

Email: zoystyle8@outlook.com

Phone: +91 99638 52415

Business Address:

B-56, Sunrise Residency
Raj Nagar Extension
Ghaziabad
Uttar Pradesh – 201003
India