Refund & Return Policy

At Zoystyle, customer satisfaction is important to us. We want you to have a smooth and reliable shopping experience. This Refund & Return Policy explains the conditions and process for returns, exchanges, refunds, damaged products, and order cancellations.

Return Eligibility

We accept eligible return requests within 7 days of delivery.

To qualify for a return, the product must:

  • Be unused and unworn
  • Be unwashed
  • Be in its original condition
  • Have all original tags and labels attached
  • Be returned with original packaging, where applicable
  • Be free from stains, odors, damage, or alterations
  • Include valid proof of purchase or order information

Products that do not meet these conditions may not be eligible for return or refund.

How to Request a Return

To request a return, please contact our customer support team within 7 days of receiving your order.

Please provide:

  • Customer Name
  • Order Number
  • Registered Email Address or Phone Number
  • Product Details
  • Reason for Return
  • Clear Photos of the Product, if applicable

Email: zoystyle8@outlook.com

Phone: +91 99638 52415

Please do not send a product back without contacting our customer support team first. Return instructions will be provided after the request is reviewed.

Non-Returnable Items

The following products may not be eligible for return or refund:

  • Products marked as Final Sale or Non-Returnable
  • Customized or personalized products
  • Gift Cards
  • Products that have been worn or used
  • Washed products
  • Products damaged after delivery due to customer handling
  • Altered products
  • Items without original tags or labels
  • Items returned outside the applicable return period

Any additional non-returnable conditions displayed on a product page before purchase may also apply.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order Number
  • Description of the issue
  • Clear photos of the product
  • Clear photos of the packaging

After reviewing your request, we may offer an appropriate resolution, such as:

  • Replacement
  • Exchange
  • Full Refund
  • Partial Refund, where appropriate

The available resolution may depend on the nature of the issue and product availability.

Exchanges

Eligible products may be exchanged for a different size or available variant, subject to stock availability.

Exchange requests must be submitted within 7 days of delivery.

If the requested size or variant is unavailable, we may provide another available resolution in accordance with this policy.

Return Shipping Charges

If the return is approved because we sent a damaged, defective, or incorrect product, Zoystyle may bear or arrange the applicable return shipping.

For other approved returns or exchanges, return shipping or reshipping charges may be the customer's responsibility.

Any applicable charges will be communicated before the return or exchange is processed.

Return Inspection

All returned products may be inspected after they are received.

We may check:

  • Product condition
  • Signs of wear or use
  • Original tags and labels
  • Packaging
  • Product damage
  • Return eligibility

A refund or exchange will be processed only after the returned product meets the applicable return conditions.

Refund Process

Once we receive and inspect your returned product, we will notify you regarding the status of your refund.

If the refund is approved, it will generally be processed to the original payment method.

Approved refunds are typically processed within 5–10 business days. The time required for the refunded amount to appear in your account may depend on your bank or payment service provider.

Cash on Delivery Orders

For eligible Cash on Delivery orders, approved refunds may require the customer to provide suitable refund details.

Our customer support team will provide instructions regarding the available refund method.

Customers should provide refund-related information only through our authorized support channels.

Order Cancellation

You may request an order cancellation before the order is dispatched.

Please contact us as soon as possible with your order details.

We cannot guarantee cancellation after an order has been processed or shipped. Once an order is dispatched, the applicable return conditions under this policy will apply.

Late or Missing Refunds

If an approved refund has not appeared within the expected timeframe:

  1. Check your bank account or payment method again.
  2. Contact your bank or payment provider, as processing times may vary.
  3. Contact our customer support team with your order and refund details.

We will review the available information and assist you with the refund status.

Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, please contact us:

Zoystyle

Owner: Sneha Sharma

Email: zoystyle8@outlook.com

Phone: +91 99638 52415

Business Address:

B-56, Sunrise Residency
Raj Nagar Extension
Ghaziabad
Uttar Pradesh – 201003
India